Accessibility Statement

Website accessibility statement in line with Public Sector Body (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

This accessibility statement applies to: https://www.decodeme.org.uk/

This website is run by Action for M.E., on behalf of DecodeME run by the Project Team at the University of Edinburgh. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 350% without the text spilling off the screen or loss of content;
  • Navigate to most content using a keyboard only
  • using your browser settings, change most colours, contrast levels and fonts;
  • there is no flashing, scrolling or moving text;
  • use the website without encountering any time limits.

We’ve also made the website text as simple as possible to understand.

Customising the website

AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible:

AbilityNet - My Computer My Way

With a few simple steps you can customise the appearance of our website using your browser settings to make it easier to read and navigate:

Additional information on how to customise our website appearance

If you are a member of University staff or a student, you can use the free SensusAccess accessible document conversion service:

Information on SensusAccess

How accessible this website is

We know some parts of this website are not fully accessible:

  • It is not possible to navigate to all content by keyboard only and can be difficult to see where you have navigated too when using a keyboard.
  • Colour contrasts do not necessarily meet the recommended Web Content Accessibility Guidelines 2.1 AA standard;
  • Not all links indicate whether they open as a new pop-up or browser window;
  • Not all links are formatted correctly to give a clear indication of their destination
  • alternative text and tooltips are not present on all non-text content;
  • there are areas whereby assistive technology such as voice recognition and screen readers do not work as well as others.
  • Not all captions are human corrected
  • There is some loss of icons when users customise the site.
  • Browser spellcheck is not enabled on all free text boxes
  • How a user is alerted to data input errors is not consistent and not always accessible

Feedback and contact information

If you need information on this website in a different format, including accessible PDF, large print, audio recording or braille:

  • email: info@DecodeME.org.uk (opens in new tab)
  • telephone: 0808 196 866 (Mon-Fri 9am-5pm, answerphone outside working hours)
  • Post:
    DecodeME Study
    Institute of Genetics and Cancer
    University of Edinburgh
    Western general Hospital
    Crewe Road South
    Edinburgh
    EH4 2XU
  • British Sign Language (BSL) users can contact us via contactSCOTLAND-BSL, the on-line BSL interpreting service.

We will consider your request for additional information and get back to you in 5 working days.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact:

  • email: info@DecodeME.org.uk (opens in new tab)
  • telephone: 0808 196 866 (Mon-Fri 9am-5pm, answerphone outside working hours)
  • Post:
    DecodeME Study
    Institute of Genetics and Cancer
    University of Edinburgh
    Western general Hospital
    Crewe Road South
    Edinburgh
    EH4 2XU
  • British Sign Language (BSL) users can contact us via contactSCOTLAND-BSL, the on-line BSL interpreting service.

We will consider your request and get back to you in 5 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS) directly:

Contact details for the Equality Advisory and Support Service (EASS)

The government has produced information on how to report accessibility issues:

Reporting an accessibility problem on a public sector website

Contacting us by phone using British Sign Language

British Sign Language service

contactSCOTLAND-BSL runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates 24 hours a day, 7 days a week:

contactSCOTLAND-BSL service details

Technical information about this website’s accessibility

The University of Edinburgh is committed to making its websites and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 AA standard, due to the non-compliances listed below.

The full guidelines are available at:

Web Content Accessibility Guidelines (WCAG) 2.1 AA standard

Non accessible content

The content listed below is non-accessible for the following reasons.

Noncompliance with the accessibility regulations

The following items to not comply with the WCAG 2.1 AA success criteria:

Unless specified otherwise, a complete solution, or significant improvement, will be in place for those items within the Universities control by November 2022.

Disproportionate burden

We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.

Content that’s not within the scope of the accessibility regulations

At this time, we do not believe that any content is outside the scope of the accessibility regulations.

What we’re doing to improve accessibility

We will continue to address the accessibility issues highlighted, working with the external developer, to deliver a solution or suitable workaround. We continue consulting with DecodeME PPI SG (Patient and Public Involvement steering group) to address these issues in a seemly manner.

Unless specified otherwise, a complete solution or significant improvement will be in place for those items within the Universities’ control by November 2022.

While we are in the process of resolving these accessibility issues, or where we are unable, we will ensure reasonable adjustments are in place to make sure no user is disadvantaged.

As changes are made, we will continue to review accessibility and retest the accessibility of this website.

Preparation of this accessibility statement

This statement was prepared on 30th October 2021. It was last reviewed on 16th November 2021

This website was last tested in November 2021. This website was tested by the University of Edinburgh’s Disability Information team in November 2021, using the Internet Explorer (19041.1052) alongside Mozilla Firefox (78.11.0esr), Microsoft Edge (91.0.864.59) and Google Chrome (91.0.4471.124) browsers. Internet Explorer is still commonly used by disabled people, due to its accessibility features and compatibility with assistive technology, as shown in a UK government survey:

UK Government Assistive Technology Browser Survey.

However, a more recent world-wide usage levels survey for different screen readers and browsers shows that Chrome is increasing in popularity and is now the favoured browser for screen readers.

WebAIM: Screen Reader User Survey 2021.

Because of this, and due to many websites not being designed for Internet Explorer, we also tested on Firefox, Chrome and Edge to ensure breadth and variety. Moreover, Edge is the technical replacement for Internet Explorer, which in all likelihood will not be fully supported by Microsoft in the future.

We tested:

  • Spellcheck functionality;
  • Scaling using different resolutions and reflow;
  • Options to customise the interface (magnification, font, background colour et. cetera);
  • Keyboard navigation and keyboard traps;
  • Data validation;
  • Warning of links opening in a new tab or window;
  • Information conveyed in colour or sound only;
  • Flashing, moving or scrolling text;
  • Operability if JavaScript is disabled;
  • Use with screen reading software (for example, JAWS);
  • Assistive software (TextHelp Read and Write, ZoomText, Dragon NaturallySpeaking, TalkBack and VoiceOver);
  • Tooltips and text alternatives for any non-text content;
  • Time limits.
  • Compatibility with iOS and Android accessibility functionality

A partnership between

Action for ME logo
Forward ME Logo
UKRI MRC Human Genetics Unit logo
National Institute for health research